Returns & Exchanges
At KEF, we are committed to your satisfaction and offer a 30-day return window for products purchased directly from our official online store. If you are not completely satisfied with your high-fidelity audio experience, we provide a streamlined process for returns and exchanges.
Initiate Your Request
Contact our customer service team or visit our online portal with your order number and email address to request a Return Merchandise Authorization (RMA).
Prepare the Package
Carefully repack your items in their original factory packaging, including all accessories, manuals, and protective inserts to ensure the product is protected during transit.
Ship to KEF
Attach the provided prepaid shipping label to the outside of your box and drop it off at the designated carrier location; please retain your tracking receipt for your records.
Inspection and Refund
Once our technicians receive and inspect the returned unit to verify its condition, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing